Return Policy

13 doors offers a viewing period of 30 days after receipt. If you are not 100% satisfied, you can - within the viewing period - always return for free within the EU via the return portal: click here

Outside the EU you cannot use the return portal and you are responsible for returning to 13 doors at your own expense. We would like to receive an email via, if you are going to return an item.

After 13 doors has received the item back in good condition, you will be refunded the full purchase amount within 7 working days.

13 doors pays great attention to your order. We would therefore like to receive the clothing back folded in the plastic packaging and provided with the still attached original tickets.

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