Terms and Conditions

How nice that you are considering making a purchase from us; more than 3400 satisfied customers preceded you.
Is your size sold out? Are you unsure about the size? Have you seen a piece of clothing that we do not (yet) offer in our collection? Or do you have another question? Let us know via info@13doors.nl

Shipping & return within the EU
We ship all orders for free.
You can return for free via our return portal.

Shipping & return outside the EU
We will deduct 21% VAT from your purchase price, but please take into account additional costs such as import duties, taxes and customs clearance costs in your own country.

We ship for free with a purchase amount from:
Australia € 199,00
Canada € 169,00
Japan € 199,00
United Kingdom € 99,00
United States € 169,00
Switzerland € 149,00
Other countries on request via info@13doors.nl

For smaller orders we ask for a contribution to the shipping costs.

Outside the EU you cannot use the return portal and you are responsible for returning to 13 doors at your own expense.

Order
Once you have placed an order, you will automatically receive a confirmation by mail. Check the name, address and mail details you entered. These are taken directly from your order form and used for addressing your order. If the details are not correctly entered, 13 doors is not liable for incorrectly delivered orders.

Payment
You can pay securely via STG Mollie Payments with:
* Apple Pay
* iDeal
* Sofort Banking
* Creditcard
* Bancontact
* Belfius
* KBC/CBC
* PayPal
* Klarna

Shipment
As our regular customers already know, we ship your order as much as possible within 24 hours. You will receive a confirmation.
If you have special wishes regarding delivery, you can indicate this with your order.

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